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Rose H. Custom Mattress Factory not only produced a product that was perfectly fit in my unique space, but their customer service is exemplary. In addition to the process of developing the perfect mattress, they also worked with me on the shipping of my product. My product arrived exactly when they said and I am very happy not only with my mattress but with the customer service of the company. I would not only order another mattress, but also highly recommend Custom Mattress Factory to anyone who needs a custom fit mattress!
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Nancy V. This is the second rv mattress we have purchased this season from Custom Mattress factory. We bought the Kinsley rv mattress. It arrived within 2 weeks. It has a beautiful , soft cover, it's the exact size I ordered and is super comfortable. I highly recommend this company for you custom RV mattress needs.
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Nancy V. We tore the jack knife couch out of our camper and my husband built a platform for a space to sleep. I ordered a custom size mattress and it is perfect. We received it in a little less than 2 weeks. It's covered with very soft organic cotton and is very comfortable. I just ordered a second custom mattress from the Custom Mattress Factory, also for our camper. I highly recommend this company, we couldn't be happier.
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James F.J. Exactly what I was looking for.
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Patricia B. I waited almost a month - never received the mattress and had to cancel the order. A refund was issued to me without a problem.
Dear Patricia,
We are truly sorry to hear about the issue you experienced with your recent order. We understand your frustration at waiting almost a month and not receiving your custom RV mattress, ultimately leading to the cancellation of your order.
You are absolutely right – this was an unfortunate accident. We experienced a rare system glitch that caused your order to slip through the cracks, and for that, we sincerely apologize. This is certainly not our normal standard of service at CMF, and we deeply regret that it happened.
We are glad to hear that the refund was issued to you without any problems. We value your business and are committed to providing high-quality custom RV mattresses and excellent customer service.
We hope you might consider CMF again in the future.
Sincerely,
The CMF Team