Thank you, Karen, for taking the time to share your feedback. We're truly sorry to hear that your custom sheets aren't fitting as expected, especially with your adjustable base, and we appreciate you highlighting the quality and softness of the sheets themselves.
At CMF, we craft our sheets in full-inch increments for width, length, and height, which is why our product expert advised rounding up. You ultimately placed your order online with the dimensions you chose, and we want to ensure you receive the correct sheets in the size you ordered so they perfectly meet your needs.
We'd like to help resolve this for you. We've checked our records and haven't been able to locate the pictures or follow-up communication you mentioned sending. To best assist you, please reach out to our Customer Support team directly at your earliest convenience.
We look forward to hearing from you soon.
Sincerely,
The CMF Team