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Murray W. Kind of unhappy after buying a brand new top of your line mattress, @ 2 full sets of sheets I had to spend another $53 to get2 additional pillowcases. Because my mattress is 43” and not 48” I only get one pillowcase. Doesn’t feel right The mattress is very nice thought and I really like the sheets
Hi Murray, thank you for sharing your feedback. We’re so glad to hear you’re enjoying your new mattress and the sheets! We understand your concern about the pillowcases. On our product page, we do note that mattress sizes under 48” include one pillowcase and sizes 48” and above include two. That said, we never want our customers to feel disappointed with their experience. We’ll make sure your feedback is passed along to our team so we can continue to improve.
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Linda H. The mattress pads and sheets fit perfectly. Thank you so much. The color we chose matches the decor in our little travel van too.
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Karen S. My Temperpudic king-size mattress was challenging to measure in general and also because it varies by 1/4 inch in height, width, and length on one side of the bed. I called Customer Support and was told to round up to the larger measurement. The sheets I received are swimming on the bed with a pucker in each corner of the bed (see pictures). As requested 11 days ago, I sent pictures of the measurements and also the sheets on the bed in a ZIP file and Google Drive link. I have asked them to confirm receipt of the email and heard nothing. I will say the sheets are lovely—quality sewing and soft—but of no use to me if they swim and shift on the bed. (I have an adjustable base on the bed and was hoping the custom size sheets would minimize the problem with the sheets shifting.)
Thank you, Karen, for taking the time to share your feedback. We're truly sorry to hear that your custom sheets aren't fitting as expected, especially with your adjustable base, and we appreciate you highlighting the quality and softness of the sheets themselves.
At CMF, we craft our sheets in full-inch increments for width, length, and height, which is why our product expert advised rounding up. You ultimately placed your order online with the dimensions you chose, and we want to ensure you receive the correct sheets in the size you ordered so they perfectly meet your needs.
We'd like to help resolve this for you. We've checked our records and haven't been able to locate the pictures or follow-up communication you mentioned sending. To best assist you, please reach out to our Customer Support team directly at your earliest convenience.
We look forward to hearing from you soon.
Sincerely,
The CMF Team
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Nancy T. Great sheets. They fit perfectly and are very well made. I will definitely order more.
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Sherri W. The light blue custom made sheets arrived and I've been sleeping in the clourds ever since. The quality is excellent, and the customer service was very helpful.